Shipping & Returns
- All orders are subject to 2-5 business day processing and handling time. This time frame may change unexpectedly and without notice depending on Salemonster.com order fluctuation.
- Salemonster.com business hours are Monday-Friday 8:00 a.m. to 4:30 p.m. PST.
- The time frame stated on the shipping page is the estimated "transportation" time from the Salemonster.com warehouse to the order shipping address. This time frame is not calculated by Salemonster.com, but is estimated from the shipping transporter (i.e. USPS, UPS, etc.). Salemonster.com cannot and will not guarantee any shipping and handling time frame estimates.
- Salemonster.com is not responsible for any theft or damages once the package is delivered.
Returns of Domestic (U.S.) Orders:
- Customers are able to return items within 15 days from when the order was received. After 15 days, a purchase/return is no longer eligible for a refund.
- All items must be clean and unworn. If the items are worn/dirty, we will refuse the exchange/refund and return them back to you.
- All items must be in original box, shoe box must be in a shipping box/ bag. Please do not add any stickers on our actual item packaging.
- Items that do not meet this criteria will be denied.
- Failure to follow these guidelines will result in a $5 restocking fee.
- Salemonster.com is not responsible for any shipping charges that may occur from a return.
- Salemonster.com Return Address 14275 Commerce Drive, Garden Grove, CA 92843
- Once Salemonster.com receives a customer's package, their refund will be processed within 7 business days. The customer will be notified via the same email used to purchase the order.
- Please note that the customer's banking institution may require additional days to process and post this transaction to the customer's account once they have received the information. (Typically 3-5 business days).
- Original shipping charges are non-refundable. All domestic orders are shipped through USPS, FedEx or UPS.
- All international sales are final. Please also note Salemonster.com is not responsible for any custom fees that apply to any orders, lost or stolen and/or unclaimed packages. If the package is not claimed and is sent back to Salemonster.com, Salemonster.com will not refund the shipping and the customer will be charged shipping again if re-shipped. All international orders are shipped through USPS, FedEx or UPS.
- Most international orders are delivered within three weeks, however it can take up to six weeks for international orders to be delivered.
- All International Orders are FINAL SALE.